Orbitra Commerce
Welcome to the Orbitra Helpdesk
Your go-to resource for getting the most out of Orbitra. Step-by-step guides, feature explanations and troubleshooting tips to help you connect channels, manage listings, sync orders and grow your multichannel business with confidence.
Browse the topics below
Start here
What Orbitra is, what to set up first, and how to read the dashboard.
Run the business
Connect channels, publish listings, fulfill orders and check what Orbitra did on your behalf.
- Connecting storesNothing syncs until a channel is connected — the one prerequisite every other page assumes is done.
- Products & listingsOne catalog, published to as many channels as you like — plus how to fix a rejected listing.
- Orders & fulfillmentEvery order from every channel in one inbox, and the five steps to get one shipped.
- Listing templatesTell Orbitra what a good listing looks like once, and stop filling the same fields on every publish.
- Activity logThe receipt for every bulk operation Orbitra runs — publishes, imports and source syncs.
- Ask OrbitraA read-only assistant for questions about your own store data. It never changes anything.
- AI BotsSeven bots that read your data and suggest what to change. Nothing is applied until you accept it.
Settings
Account, shipping, currency, sync rules, notifications and your plan.
- AccountYour personal and business profile, timezone, password and account deletion.
- ShippingCarrier, warehouses and package presets — configure once and Fulfill becomes one click.
- CurrencyHow a price in your currency turns into a listed price on a foreign-currency marketplace.
- Product syncHow products come in, how they’re priced, and which edits go back out.
- Order syncHow marketplace orders are imported into Orbitra and fulfilled.
- NotificationsChoose which emails Orbitra sends you — and the two notices that always go out.
- Billing & plansYour plan, usage charges, payment method and invoice history — plus what upgrading changes.
Reference
Where to get help, and what every status badge in the app means.