Settings · Order sync

How marketplace orders are imported into Orbitra and fulfilled.

How marketplace orders are imported into Orbitra and fulfilled.

Order sync (per channel)

One card, with a channel picker at the top right and a Applies to eBay orders only badge under it so there is no doubt which channel you are editing. Shown here for eBay, every toggle on:

orbitracommerce.com/settings/orders

Full size

• Create a matching Shopify order — when an eBay order sells a Shopify-sourced product, create the order in your Shopify store. Off just lowers the store’s stock instead; eBay orders are always imported into Orbitra either way.
• Sync without product details — import orders even when the matching product is missing.
• Include tax — store tax amounts alongside each imported order.
• Store customer email — save the buyer’s email address with each order.
• Sync shipments back to eBay — push tracking and fulfilment updates back to eBay, so the buyer sees them without you doing anything.